Caroline Richardson
With a strong commercial background, Caroline oversees daily production planning, sales order processing, and stock procurement. Working closely alongside the Head of Sales and the wider management team, her organized approach and ‘can-do’ attitude help ensure key performance targets are met consistently and client operations run efficiently.
Experience
Caroline’s career spans over three decades of administrative, customer service, and operational leadership roles across various industries.
Having previously served as Commercial & Operations Manager at NTR, she managed everything from daily production meetings and credit control to international shipments and sales planning. Returning to lead customer operations and commercial management, she brings a deep understanding of the business, bespoke order systems, and client relations back to the core of NTR’s daily workflow.
Her extensive background also includes coordinating engineering service teams, managing project administration, and handling client care across both commercial and healthcare sectors.
Qualifications
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NVQ Level 3 in Business Administration
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NVQ Level 2 in Team Leading
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OCR Functional Skills Level 2 (English) & Level 1 (Maths)
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Proficient in Sage Line 50/200, bespoke sales order/CRM platforms, and Microsoft Office Suite
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First Aid Certified
Personal
Outside of work, Caroline has a strong passion for music; she is an accomplished flute player who reached Grade 5 standard and previously played in an all-girls dance band. An avid reader with a love for cookery books, she enjoys experimenting with new recipes in her kitchen. She also loves spending quality time outdoors, taking long walks in the countryside with her family and dog.
Publications
Celebrating our own women in engineering on International Women in Engineering Day 2021
A new look for NTR and the Team
Honoured to play a small part in the new Police Memorial
